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Frequently Asked Questions and Policies List of Frequently Asked Questions List of Policies

 

 

Frequently Asked Questions

Do you have a price list?

Yes. You can download our price list from our website or you may call our office to have one mailed to you.

(Note: You must have a copy of the Adobe® Reader installed on your computer in order to view our brochure in Adobe PDF. If you do not, you may download a FREE copy of the software from adobe.com.)

Can I place orders online?

Yes! Click here to set up an account by following our simple step by step instructions. Or if you would prefer you may browse our online catalog.

Can I place orders over the phone?

Absolutely! You can place your order with any of our event consultants. Contact us.

What are your showroom hours?

• Monday, Wednesday, Thursday, Friday: 9 a.m. to 5 p.m.
• Tuesday: 10 a.m. to 5 p.m.
• Saturday: 9 a.m. to 2 p.m
• Closed on Sunday

What if I need planning help?

We are experienced event consultants and enjoy helping clients plan their special occasions. Feel free to ask for our assistance.

How far in advance do I need to order?

During our peak season (April 1 through October 1), please allow at least two (2) weeks lead time. We will make every effort to provide items at the last minute. Please allow one (1) week for all linen orders.

Can I change my order?

Yes. You may make additions and modifications up to one (1) week before your event. Please refer to our cancellation policy to avoid any charges.

Will you deliver my rental items?

Yes. We offer curbside delivery and pickup service. Standard delivery rates apply during business hours only. Before or after-hour deliveries and pickups are available with prior arrangement. Please refer to our planning guide for more information

Our delivery trucks can be quite large so please be sure that your venue will be accessable to them. Please read about our truck sizes to make sure we can deliver to your venue.

Will you set up my rental items?

Yes. We offer setup and tear-down services. Please refer to our planning guide for details.

Do I need to return my items clean?

No. In general, we ask only that you return dishware and food service items lightly rinsed, debris-free, and replaced in the original cases we provided. We ask you to shake out and air-dry linens. Barbecues must be cool and empty of briquettes. We charge an additional cleaning fee for stoves and barbecues. For details, please refer to our planning guide.

What happens if something of yours is missing after the event?

Our delivery staff will count your rental items onsite at your request to verify that you are returning everything. We must charge for missing items not covered by the Equipment Protection Plan. If you find any rental items after the staff has left, please return them to our office, and we will credit your account.

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Policies

Rates

Rental rates cover a period of up to three days, allowing delivery or client pickup one (1) day before and return one (1) day after the event. Please request a quotation for longer rental periods. Prices are subject to change without notice.

The minimum value of any order must be $25.00. A processing fee will be added to any order less than $25.00 to reach the minimum order value. Delivery charges are not included in the calculation of the minimum order value.

A 50% charge applies for linens, tents, and heaters if the customer cancels less than five (5) days before delivery, and a 100% charge applies if the customer cancels less than 48 hours before.

Deposits

A 50% deposit in the form of an open check, credit card, or cash is due at the time of reservation. A credit card is required to hold any order unless the customer has established an event industry charge account. Cancellation of a reservation must occur five (5) days before the delivery date to prevent a 50% cancellation fee.

Equipment Protection Plan

For an additional 10% service charge, we will waive charges for accidental breakage or damage of certain items. Without the Equipment Protection Plan, the customer will be charged the retail replacement cost of damaged or broken items. Crystal and Specialty Linens are not covered by the Equipment Protection Plan. The customer must return damaged or broken items to receive Equipment Protection Plan credit.

Delivery and Pickup

Delivery charges are based on a combination of distance and the time window for our arrival. For most Wine Country locations, delivery charges range from $50 to $75.

Our delivery trucks can be quite large so please be sure that your venue will be accessable to them. Please read about our truck sizes to make sure we can deliver to your venue.

Remember, responsibility for equipment remains with the customer from the time of delivery to the time of return. Please be sure equipment is secure and protected from the weather when not in use.

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Showroom and Warehouse in Sonoma and Mendocino.  Contact us at sales@winecountryparty.com